DecisionEngineTM

Sophisticated routing connects your web visitors to the right person at the right time.

Powerful Routing Capabilities

1

Members
You may add individual users, telephone numbers or SIP addresses to your company. Together, these 3 groups are your members.
  • Individual users can have multiple numbers and are empowered to manage their own devices.
  • Phone numbers don't have to be tied to any particular individual. For example, add your company's main number.
  • SIP addresses allow you to ring VoIP phones and contact centers.

2

Routing Teams
You can group your members into routing teams so that you never miss an interaction.
  • Each EngagementButtonTM you create will contact a particular routing team.
  • A routing team can have a single member, all your members, or just some of them.
  • You can have as many routing teams as you want.
  • You decide when (days and times) each team is available.
  • There are numerous additional options, such as how to rollover calls that aren't answered or where to send calls after hours.

3

Engagement Buttons
You can have as many unique EngagementButtons as you need.
  • Each EngagementButton will open an EngagementWindow.
  • For each button, you decide which communication channels to offer your web visitors.
  • You can use a button on as many pages as you'd like. For example, have a standard button on every page. Or, have some buttons contact your sales team while otherss go to customer service.
  • You have full control over the colors and text of your EngagementButton, and you decide where on the page each button should appear.

Multiple Ways to Answer Interactions