Live Chat Service For Your Website

Adding live chat to your website is a must for website designers and owners looking to increase sales from and customer satisfaction of website visitors.

Web visitors on your site can instantly initiate a chat with your business. It's the preferred way today to get questions about your products and services answered instantly. Your customers don't get frustrated calling your company and finding themselves navigating through an auto-attendant or company directory. Chats are delivered directly to the right person in your company at the right time. One out of five prospects and customers expect to see it on your site.

How It Works

Why It Works

1

Live Chat is a proven sales accelerator
7.5X
The rate of conversions compared to regular website visitors
57%
Customers are requesting live chat on a website
65%
Online shoppers have engaged in a live chat session
79%
Prefer live chat because their questions are answered immediately
51%
Prefer live chat because they can multitask
132%
Average increase in leads for medical, dental and legal firms that deployed live chat
93%
Shoppers see real-time help as useful when shopping online
51%
Shoppers will give up immediately or try only once when seeking help online pre-purchase

2

Live Chat increases customer satisfaction
82%
Believe getting their issue resolved quickly is key to online satisfaction
59%
Would like more choice in how they contact online brands
83%
Admit they need some kind of support during their online journey
71%
Expect to be able to access help online within 5 minutes
31%
Expect help immediately

3

Live Chat delivers key information about your visitor before you connect
VisitorIQTM helps to maximize the value of customer interactions by displaying key information about your web visitor at the instant the live chat is delivered to the right person in your organization. This enables immediate relevant responses to the web visitor and opens up tremendous tracking capabilities. VisitorIQTM reports make it possible to track online campaigns, banner advertising and site performance on a page-by-page basis not only periodically, but in real time as desired.

4

Teledini's DecisionEngineTM routes live chats to the right person at the right time
Live chat requests can be routed to specific groups of people by product, service, page and time of day. Sales and service people can take live chat interactions on any device that supports a Chrome or Firefox browser. Live chats can also be answered on the go with Teledini's free iPad app available in the Apple App Store.
*Data Sources: LogMeIn, LivePerson